The Grievance Process

This The Grievance Process eLearning course provides practical training on how workplace grievances should be handled fairly, consistently and in line with both legal and organisational expectations. Learners will understand what constitutes a grievance, the importance of a structured process, and how grievances should be managed from initial raising through investigation, resolution and follow-up. The course is designed for managers, supervisors and HR professionals to ensure effective and compliant handling of employee concerns and disputes.

Course Aims

The primary aims of The Grievance Process course are to:

• Introduce what a grievance is and explain why a fair, transparent process matters
• Raise awareness of legal, ethical and organisational expectations for grievance handling
• Clarify the key stages of a grievance process, from receipt and investigation to resolution and appeal
• Provide practical guidance on conducting enquiries and communicating outcomes professionally
• Encourage respectful, consistent behaviours that support positive employee relations

Key Learning Outcomes

By the end of this 30-minute course, learners will be able to:

• Define what a workplace grievance is and recognise when a concern should be raised
• Explain the legal and organisational framework that supports grievance handling
• Describe the stages of a grievance process, including acknowledgement, investigation and resolution
• Apply effective communication and investigation practices to support fair outcomes
• Demonstrate respectful conduct and consistency throughout the grievance process