Consumer Rights Act

This Consumer Rights Act eLearning course provides comprehensive training on the UK Consumer Rights Act 2015 and its application in commercial and service environments. Learners will explore the key provisions of the Act, including consumer rights to quality, fitness for purpose and conformity with description, as well as the remedies available when goods or services fall short of legal standards. The course also explains obligations for traders and service providers, fair trading practices, returns and refunds, contract terms and how to handle common disputes in a way that supports compliance and positive customer outcomes.

Course Aims

The primary aims of the Consumer Rights Act course are to:

• Introduce the purpose and scope of the Consumer Rights Act 2015 and why it matters for businesses and consumers
• Explain core consumer rights relating to goods, services and digital content
• Clarify trader obligations when supplying products and services under the Act
• Provide understanding of remedies and redress, including repair, replacement, price reduction and refund rights
• Encourage fair, compliant trading practices that protect customers and reduce legal risk

Key Learning Outcomes

By the end of this 60-minute training course, learners will be able to:

• Understand the key provisions of the Consumer Rights Act 2015 and how it applies to transactions involving goods, services and digital content
• Recognise the rights consumers have regarding quality, fitness for purpose and conformity with description
• Explain the legal obligations of traders when supplying goods and services to consumers
• Identify appropriate remedies and redress options when consumer rights are not met
• Apply principles of fair and compliant trading practices to help prevent disputes and support positive customer relationships